The AG Mednet Global Help Desk is available 24x7x365 to support users around the globe. Our call center fields the call, initiates the troubleshooting, and assigns an AG Mednet technical resource. If necessary, the technical resource assigned to the case will call the user back within 15 minutes and work to resolve the issue in the first call. More than 95% of calls are handled in a single interaction. AG Mednet will make every effort to support calls in other languages during business hours EST (Spanish and French are currently available).

Global Help Desk Numbers

US Toll Free: +1-888-9-AGMEDNET (888-924-6336)
US Toll: +1-709-570-7565
Hong Kong: +852 8120 6246
UK: +44 20 3287 5246
Australia: +61 2 80064624
Chile: +56 2 89772

For less urgent technical questions, users can email us at: support @ agmednet.com and we will reply within 24 hours.